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Bulk Updating and adding a Tag in Macros
Publication le 25 janv. 2023
Hello Zendesk Devs!
I am looking to update all 17K of the macros we have in our instance and am looking for a good way to do this.
I've seen documentation on updating the description but what I'm looking for is:
- a way to add the actions of "add a tag" and whatever tag I need associated with the particular Macro
Can anyone help me out with this?
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3 commentaire
Christopher Kennedy
The field to add tags is
current_tags
. We have the full set of action fields and values in our Actions Reference for business rules.0
Axel Mora
I used the following in Postman to upload tags along with my macros and was not able to successfully add the values from my document when running my collection.
What should the proper “field" be in order to add the tags while bulk importing macros?
I was able to successfully bulk import using the following
But could never make it work when trying to include tags in the import.
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Christopher Stock
Hey Gabriel Ortiz. You'll likely need to leverage the Ticketing API to do this. I suggest a three step approach:
There's a list of API clients here that you could look at to get started, or you can write your own code.
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