Bulk Updating and adding a Tag in Macros

已于 2023年1月25日发布

Hello Zendesk Devs!

I am looking to update all 17K of the macros we have in our instance and am looking for a good way to do this.

I've seen documentation on updating the description but what I'm looking for is:

a way to add the actions of "add a tag" and whatever tag I need associated with the particular Macro

Can anyone help me out with this?

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Zendesk LuminaryCommunity Moderator

2023年1月26日

Hey Gabriel Ortiz. You'll likely need to leverage the Ticketing API to do this. I suggest a three step approach:

Use the API to export all your macros to a csv file, remembering to include the 'id' field.
Update the csv file with a new column that will contain the tag you want to add for each macro.
Use the API to update your macros (using the csv file), setting the 'add_tags' action for each macro to be the tag value in the csv file.

There's a list of API clients here that you could look at to get started, or you can write your own code.

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