Bulk Updating and adding a Tag in Macros

2023년 1월 25일에 게시됨

Hello Zendesk Devs!

I am looking to update all 17K of the macros we have in our instance and am looking for a good way to do this.

I've seen documentation on updating the description but what I'm looking for is:

a way to add the actions of "add a tag" and whatever tag I need associated with the particular Macro

Can anyone help me out with this?

댓글 1개

날짜

Zendesk LuminaryCommunity Moderator

2023년 1월 26일

Hey Gabriel Ortiz. You'll likely need to leverage the Ticketing API to do this. I suggest a three step approach:

Use the API to export all your macros to a csv file, remembering to include the 'id' field.
Update the csv file with a new column that will contain the tag you want to add for each macro.
Use the API to update your macros (using the csv file), setting the 'add_tags' action for each macro to be the tag value in the csv file.

There's a list of API clients here that you could look at to get started, or you can write your own code.

댓글을 남기려면 로그인하세요.