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Simple webhook JSON payload for webhook sent to Slack channel

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Nicholas Deary

Publication le 02 janv. 2024

Hi,

I'm not using any custom headers for my webhook preset for Slack, but just looking for a simple JSON template to use in the "JSON body" section to send an SLA warning breach to a Slack channel. I'd like to include:

  • Text mentioning that this ticket has breached SLA
  • The URL of the Zendesk ticket

Thank you.

0

4

4 commentaire

Date
    image avatar

    Nicholas Deary

    Would it be something like this?

    {
      "text": "This ticket has breached SLA. Someone please take it! \\n {{ticket.title}} \\n {{ticket.link}}"
    }

    2

    image avatar

    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Nicholas Deary's answer looks correct!

    1

    image avatar

    Nicholas Deary

    Ok, thank you. I'll give this a go!

    0

    image avatar

    Heather Cook

    Zendesk Luminary

    You can also include ticket properties :-) E.g:

    {
     "properties": {
     "IncidentNumber": "{{ticket.id}}",
     "Zendesk Group Name": "{{ticket.group.name}}",
     "Incident Title":"{{ticket.title| truncate:'100'}}",
     "Incident Description": "{{ticket.latest_comment.value | truncate:'20000'}}",
     "Requestor": "{{ticket.requester.name}} ({{ticket.requester.email}})"
     }

    0

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