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Product Feedback: Native differentiation between Authenticated and Non-authenticated end-users regarding Messaging in Explore

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Atanas Tomov

Publication le 13 sept. 2024

Hi Team, 

 

Currently there is no way to differentiate between Authenticated and Non-authenticated end-users in Messaging when reporting in Explore. 

We are currently looking to activate Messaging for both types of customers and therefore we will need to divide them within reporting.

 

Having some kind of native solution will really help us to determine volumes of each contact origin in terms of authenticated or not customer. 

 

We are currently being affected by this lack of functionality and subsequently looking for workarounds which we are currently in the works of.

 

Ideal solution would be to tag these interactions with a system tag, so that they can later be divided in Explore. 

 

 

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    Shawna James

    Community Product Feedback Specialist

    Hey Atanas,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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