Add REQUESTER as a column in Organizational Requests
Zendesk Luminary
Publication le 23 sept. 2024
Hi,
Please add “REQUESTER” as a column that either is standard, or can be added, to the Organizational Requests view in the help center for our customer.
Many of our customers have asked for this feature often. Usually, it's a manager that wants to quickly scan the ticket list for any tickets awaiting feedback from anyone in their org. Right not the only way to determine who a ticket is waiting on is to go into the ticket to see “Requester”.
It sure would be a LOT better CX if the requester was simply one of the columns displayed in the ticket list view.
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