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Ticket list not clickable on iOS



Publication le 18 mars 2025

Hi team,

I've integrated iOS sdk to my test project via CocoaPods.
ZendeskCommonUISDK (9.0.3)

ZendeskCoreSDK (5.0.5)

ZendeskMessagingSDK (6.0.3)

ZendeskSDKConfigurationsSDK (4.0.1)

ZendeskSupportProvidersSDK (9.0.0)

ZendeskSupportSDK (9.0.0)

I use simple function to call zendesk screen with list of active tickets:
private func showZendeskTicketView() {

    guard let scene = UIApplication.shared.connectedScenes.first as? UIWindowScene,

          let window = scene.windows.first,

          let rootViewController = window.rootViewController else {

        return

    }

    

    let viewController = RequestUi.buildRequestList()

    rootViewController.present(viewController, animated: true)

}


I can see a screen with a list of tickets, but they are not clickable. I can open a ticket and add a message to it. I couldn't find any information on how to enable this click action or why it is disabled by default.
Could you please help me how to make items clickable?
 


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1 commentaire

It looks like the ticket list might not be interactive due to missing configurations or SDK limitations. Try ensuring that RequestUi.buildRequestList() is correctly initialized and that ZendeskSupportSDK is fully set up. Also, check if there are any specific permissions or settings in Zendesk that need to be enabled for interaction.

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