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Ticket list not clickable on iOS
Posted Mar 18, 2025
Hi team,

I've integrated iOS sdk to my test project via CocoaPods.ZendeskCommonUISDK (9.0.3)
ZendeskCoreSDK (5.0.5)
ZendeskMessagingSDK (6.0.3)
ZendeskSDKConfigurationsSDK (4.0.1)
ZendeskSupportProvidersSDK (9.0.0)
ZendeskSupportSDK (9.0.0)
I use simple function to call zendesk screen with list of active tickets:private func showZendeskTicketView() {
guard let scene = UIApplication.shared.connectedScenes.first as? UIWindowScene,
let window = scene.windows.first,
let rootViewController = window.rootViewController else {
return
}
let viewController = RequestUi.buildRequestList()
rootViewController.present(viewController, animated: true)
}
I can see a screen with a list of tickets, but they are not clickable. I can open a ticket and add a message to it. I couldn't find any information on how to enable this click action or why it is disabled by default.
Could you please help me how to make items clickable?
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