Add "Subject Changed" event to trigger conditions in subject-related category



Publication le 24 mars 2025

Hello,
We want to trigger automated actions when a ticket subject changes, but there is no built-in condition in Triggers

Using webhooks and external processing would add complexity and API overhead.

Adding a ‘Ticket Subject Changed’ condition in Triggers would simplify automation for many Zendesk users
The existing event is present in the API Reference section named “Subject Changed
Thank you!


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