Add "Subject Changed" event to trigger conditions in subject-related category
Publication le 24 mars 2025
Hello,
We want to trigger automated actions when a ticket subject changes, but there is no built-in condition in Triggers
Using webhooks and external processing would add complexity and API overhead.
Adding a ‘Ticket Subject Changed’ condition in Triggers would simplify automation for many Zendesk users
The existing event is present in the API Reference section named “Subject Changed”
Thank you!
3
2
0 commentaire
Se connecter pour laisser un commentaire.