Recherches récentes

Pas de recherche récente

Feedback - Voice (Talk)

Share your feedback, ideas and experiences related to the use of Voice (Talk).

Nouvelle publication
Tout afficher
    Trier par activité récente
      Callbacks Support hours
      Avec réponse

      Feature Request Summary:

      • An ability to set when callbacks are offered: To help ensu...

      Publication le 09 juin 2022 · Sydney Neubauer

      8

      Abonnés

      7

      Votes

      6

      Commentaires

      Pop up window appearing when incoming call , showing extra info for agents for that brand
      Avec réponse
      We have multiple brands with multiple telephone lines. In order to make it easier for our agents to help the customer; w...

      Publication le 18 févr. 2022 · Brecht Smit

      6

      Abonnés

      6

      Votes

      5

      Commentaires

      Call and Voicemail Recording Deletions
      Avec réponse

      Feature Request Summary:

      We should be able to grant the ability to delete call recordings to...

      Publication le 21 oct. 2022 · Monica

      4

      Abonnés

      1

      vote

      2

      Commentaires

      Zendesk Talk/ On Hold Beeping
      Avec réponse
      Beeping when on hold. This function is not currently customizable. It would be very beneficial to make this feature cust...

      Publication le 04 avr. 2024 · Grecia Chavira

      2

      Abonnés

      0

      Votes

      2

      Commentaires

      Show Talk Metrics in Talk Tickets
      Avec réponse
      It would be very helpful to have specific Talk metrics available in Talk tickets. For example, each ticket has wait time...

      Publication le 11 déc. 2024 · Henry Mahncke

      2

      Abonnés

      0

      Votes

      2

      Commentaires

      Disable Callback number confirmation
      Avec réponse
      When requesting a callback, callers are forced to hear an IVR menu: press 1 to confirm the phone number they called from...

      Publication le 20 déc. 2024 · Zendesk (System User)

      3

      Abonnés

      0

      Votes

      2

      Commentaires

      Dutch is not working as expected
      Avec réponse
      Hi,

      Publication le 24 déc. 2024 · Guido

      2

      Abonnés

      0

      Votes

      2

      Commentaires

      SMS Text
      Avec réponse
      We were approved for SMS recently. I have noticed that i am unable to create a new ticket and send an SMS Text message. ...

      Publication le 02 janv. 2025 · Elena Bell

      1

      Abonné

      0

      Votes

      1

      Commentaire

      Admin Capabilities limited
      Avec réponse
      Could a feature be added where Admins to Voice have full capabilities of both Admin and Team Leader roles so they are ab...

      Publication le 03 janv. 2025 · Rhys Ashall

      1

      Abonné

      0

      Votes

      1

      Commentaire

      [TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue
      Avec réponse

      Summary

      Zendesk talk lacks the capability for custom attributes to be applied after a Requester has made an IVR...

      Publication le 02 août 2021 · T.J. (ZenBros)

      15

      Abonnés

      19

      Votes

      8

      Commentaires