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Feedback - Voice (Talk)

Share your feedback, ideas and experiences related to the use of Voice (Talk).

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      SMS Text
      Avec réponse
      We were approved for SMS recently. I have noticed that i am unable to create a new ticket and send an SMS Text message. ...

      Publication le 02 janv. 2025 · Elena Bell

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      Admin Capabilities limited
      Avec réponse
      Could a feature be added where Admins to Voice have full capabilities of both Admin and Team Leader roles so they are ab...

      Publication le 03 janv. 2025 · Rhys Ashall

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      [TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue
      Avec réponse

      Summary

      Zendesk talk lacks the capability for custom attributes to be applied after a Requester has made an IVR...

      Publication le 02 août 2021 · T.J. (ZenBros)

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      Options to remove Decline call button & keep the call to be in queue
      Hi team, I want to have a way that we can configure Zendesk to NOT disconnect the calls by itself during our hours of op...

      Publication le 16 août 2021 · Andrew Chu

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      Digital calls, priorities calls routing
      Avec réponse
      We would like to set up priorities or call to which group receives first the calls. for now we can choose only primary g...

      Publication le 18 janv. 2022 · Gerardo

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      Set Country Codes permanent to "not US"
      Avec réponse

      Post Title:

      Set Country Codes permanent to "not US"

      Feature Request Summary:

      Publication le 05 juin 2023 · Marcel Bielefeldt

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      Possibility to set Zendesk Talk number as caller id when using overflow
      Avec réponse
      We are using a 3rd party service to pick up all our support calls. We then using the Overflow feature. The issue is that...

      Publication le 02 déc. 2024 · Oscar Tryvall

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      Average wait time message in multiple languages
      Avec réponse
      We would prefer to have the Average Wait Time message to be available in more languages than English. (For our call cent...

      Publication le 31 juil. 2019 · Hege Solheim

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      Use Zendesk Talk phone number as Google Developer Account support phone number
      Avec réponse
      To publish an app to the Google Play Store (and the Apple App Store), you need to establish a developer profile that inc...

      Publication le 16 avr. 2024 · Adam Weiss

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      Online for certain groups only
      Avec réponse
      I have staff members who have multiple roles and whilst I want them to monitor tickets for multiple groups, I only want ...

      Publication le 08 déc. 2021 · Adrian Bishop

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