Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      SLA Violation Pre-Notification Feature
      SLA Violation Pre-Notification Feature : Before the SLA of the ticket assigned to Assignee is violated, an imminent SLA ...

      Publication le 06 févr. 2025 · Eiley

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      Feature Request: Allow Omni Channel Routing to handle tickets created within the 'Zendesk Support' app (which are created as Channel 'Mobile')
      We use Omni Channel Routing to automatically route Email and Web Form tickets. It works well. However, Omni Channel Rout...

      Publication le 14 févr. 2025 · Stuart French

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      PRODUCT FEEDBACK: Customizable CSAT Survey
      Hi Team, We use multiple brands in our instance and would like to be able to customize the customer satisfaction survey ...

      Publication le 22 janv. 2025 · Nayden Penev

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      Afiliaciones de Marcas
      Equipo zendesk El proceso de asignación de licencias se ha vuelto demasiado extenso. Sería ideal incluir la asignación d...

      Publication le 20 févr. 2025 · Paulette Lozano

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      PRODUCT FEEDBACK: Add assignees to 'Capacity rules' while working on small screen/laptop.
      Hi Team, We need to be able to fully utilize the Admin Center even when working on smaller screens/laptops, however, we ...

      Publication le 24 févr. 2025 · Nayden Penev

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      Agent Default Group reassignment
      I have a trigger set to assign new tickets to a default group for triage. When an agent uses the macro take it to manual...

      Publication le 02 juil. 2022 · Ashandra DeWalt

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      Product Feedback - Team Members Page
      The current Team Members page is much cleaner than the old one, but I'm sure you already understand it is missing some c...

      Publication le 06 nov. 2023 · Matt Davis

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      BUG - AI ad in Admin Center won't go away
      I have encountered this across multiple machines, multiple formats, after wiping cache, etc - this message won't go away...

      Publication le 11 févr. 2025 · mfg

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      Storage Needed tools and Enhancements
      I’m facing limitations that prevent me from resolving the storage issue effectively. For instance, when trying to manage...

      Publication le 13 sept. 2024 · Nizar Halaoui

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      Request for Creating Roles to Manage Team Members, API Usage, and Other Settings Management Permissions Apart from Administrator Role
      Dear Team, I hope this email finds you well. My name is Manabu Inose. I would like to address the following functional i...

      Publication le 22 févr. 2024 · Manabu Inose

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