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PRODUCT FEEDBACK: Add assignees to 'Capacity rules' while working on small screen/laptop.
Posted Feb 24, 2025
Hi Team,
We need to be able to fully utilize the Admin Center even when working on smaller screens/laptops, however, we noticed a limitation. When we want to add assignees in ‘Capacity rules’ while working on a smaller screen, and we type the name of the person that we would like to add as an assignee, a field with groups to select from appears and completely blocks the type/search box. That way, we are unable to see what we are typing. When we continue to type the name of the agent, we can see that the agent in question is present in some groups, but the window with groups still completely overrides the search box.
We sometimes have to work on smaller screens/laptops, and being able to use all features in the Admin Center is a necessity for us. Once we can access every option and setting, regardless of the size of the screen in front of us, we will have more control and will be certain that we can successfully fulfil our duties in various conditions and scenarios.
We would like to see the ‘Add assignees’ setting in ‘Capacity rules’ section improved for smaller screens/laptops, so that the pop-up with groups will appear below the search box at all times.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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