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Onur Okutan
Adhésion le 09 févr. 2022
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Dernière activité le 05 févr. 2025
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Dernière activité effectuée par Onur Okutan
Onur Okutan a ajouté un commentaire,
Hi Emilie, thanks for reaching out. Yes, it is possible to customize conversation titles. Please see here for details, and let us know if you need any further support!
Regards,
Onur
Afficher le commentaire · Publication le 05 févr. 2025 · Onur Okutan
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Onur Okutan a ajouté un commentaire,
Hi everyone,
Thank you for your feedback and patience on this feature request! We’re happy to inform you that the Multi-conversations feature is now available for all messaging customers.
With this feature, your end users can engage in multiple concurrent conversations with your support team. This means they can start a new conversation for a different issue—creating a separate ticket—while their existing tickets continue to be processed without interruption.
For more details on how to use Multiconversations, check out this article.
We’d love to hear your thoughts! Let us know if you have any questions or feedback.
Regards,
Onur
Afficher le commentaire · Publication le 29 janv. 2025 · Onur Okutan
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Onur Okutan a ajouté un commentaire,
Hi Martin,
Thank you for sharing your feedback! I’d like to clarify the available options for managing conversation history in messaging:
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Resetting Conversation History:
It is possible to reset the conversation history for unauthenticated users. This allows your users to have session-based conversations. Every time they visit messaging, a new user ID and conversation will be created, with no prior history visible. (Note that this option is only available for unauthenticated users.)- For the web messaging widget, you can follow these steps to set this up.
- For mobile SDKs, you can achieve this by calling the
logoutUser
method. (See here for details.)
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Multi-Conversations Feature:
If you prefer to let users start a new conversation for each issue so they can retain a separate history for their past interactions, the multi-conversations feature may suit your needs. With this feature:- Conversation history persists, making it easier for users to revisit past interactions when needed.
- Users can create fresh conversations for new issues, enabling better organization and clarity.
We hope one of these options meets your needs. If not, please provide further details about the pain point you would like to address, and we’ll be happy to assist.
Looking forward to your response!
Regards,
Onur
Afficher le commentaire · Publication le 14 janv. 2025 · Onur Okutan
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Onur Okutan a ajouté un commentaire,
Hey Romil, thanks very much for the feedback. We are happy to in form you that this capability is in our backlog. We are not able to share any delivery timelines at the moment, but once it is planned, we will be able to share more info here.
Regards,
Onur
Afficher le commentaire · Publication le 12 nov. 2024 · Onur Okutan
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Onur Okutan a ajouté un commentaire,
Hi Henderson, thanks for your comment, and we are glad that you like the new feature. The ability to archive old conversations is in our backlog, however, we are not able to provide a timeline at the moment. Once we have it planned with a clear timeline, we will be happy to share more information here.
Thanks,
Onur
Afficher le commentaire · Publication le 30 oct. 2024 · Onur Okutan
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Onur Okutan a ajouté un commentaire,
Hi Ahmed, thank you for reaching out. Yes, automated resolutions will be counted individually in each conversation.
Regards,
Onur
Afficher le commentaire · Publication le 21 oct. 2024 · Onur Okutan
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Onur Okutan a ajouté un commentaire,
Hi Gintare,
Yes, the feature works with Ultimate or any 3rd party bot.
Regards,
Onur
Afficher le commentaire · Publication le 21 oct. 2024 · Onur Okutan
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Onur Okutan a ajouté un commentaire,
Hi Viachaslau,
Thank you so much for taking the time to share your feedback! We’ve added these suggestions to our backlog, and we’re already planning to work on these points in our future improvements. While we can’t provide timelines at the moment, we’ll be actively enhancing the feature as we move forward.
Thanks again for your feedback!
Best regards,
Onur
Afficher le commentaire · Publication le 21 oct. 2024 · Onur Okutan
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Onur Okutan a ajouté un commentaire,
Hi Jakub,
Archiving old conversations and closing them to new messages is not support at the moment, but it is one of the improvements in our backlog.
Thank you for your feedback!
Afficher le commentaire · Publication le 21 oct. 2024 · Onur Okutan
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Onur Okutan a ajouté un commentaire,
Hi everyone,
Thank you all for your feedback and improvement suggestions on this feature! It’s great to see the engagement from our community, and we really appreciate the time you've taken to share your ideas with us.
We’re taking your suggestions into our backlog to prioritize, and we’re planning to enhance the feature in these directions. While we can’t commit to a specific timeline for improvements at the moment, please know that your feedback is an important part of shaping future updates.
Thanks again for your support and input!
Best,
Onur
Afficher le commentaire · Publication le 21 oct. 2024 · Onur Okutan
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