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Arezoo Khadem

Adhésion le 03 mai 2022

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Dernière activité le 16 mai 2022

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Arezoo Khadem a ajouté un commentaire,

CommentaireGeneral questions about email and email template

Hello,

Is there any way to manage who will receive notifications when a ticket is created? and somehow customize it to block notification for one of the admins?

 

 

Afficher le commentaire · Publication le 16 mai 2022 · Arezoo Khadem

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Arezoo Khadem a ajouté un commentaire,

CommentaireTeam members and groups

Hello,

I was wondering if there is a way to change the default support email. For example instead of support@"company name".zendesk.com, we would like to have our customized email address. Is that doable, is that consume a new agent seat?

Afficher le commentaire · Publication le 03 mai 2022 · Arezoo Khadem

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Arezoo Khadem a ajouté un commentaire,

CommentaireAccounts and billing

Hello, 

We have a support team plan with one admin and 2 agents. Can we transfer license from admin to an agent? also can we add new agent to this plan? Thanks

 

Afficher le commentaire · Publication le 03 mai 2022 · Arezoo Khadem

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