Domanda
Come posso aggiungere un commento a un ticket usando l'API?
Risposta
Per aggiungere un commento a un ticket usando l’API, ricorri all’endpoint Aggiorna ticket anziché l’endpoint Commenti del ticket.
Come posso aggiungere un commento a un ticket tramite API?
Zendesk Digital Resources Team
Data ultima modifica: 30 gen 2024
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19 commenti
Paolo
Sunshine Conversation API is the API used for Messaging conversations. This has a different subscription and to better understand this, please refer to this link and proceed with the Free Trial. If you have an Account Executive, you may reach out to them as well.
Best,
Paolo | Technical Support Engineer | Zendesk
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Juan Manuel Giannini
Hi Noly! Thank you. Could you elaborate? I think we have Sunco integrated, but I'm not sure. And what would leverage Sunco Api mean? Thanks!
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Noly Maron Unson
Hi Juanma,
You're correct that the Ticket update API will work for email channel but not for messaging. You will need to have Sunshine Conversation and leverage the Sunshine Conversation API.
Hope this helps.
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Juan Manuel Giannini
Hi. I'm interested in knowing how to make this work on messaging channels:
I'm trying to update a ticket with a public commentary with this:
{
"ticket": {
"comment": {
"body": "Oi, tudo bem?\nSou do time de Atendimento de Contestações da Kovi e estamos aqui para dar seguimento referente à sua dúvida de contestação em andamento conosco.\nPodemos prosseguir por aqui?",
"public": true
}
}
}
It's working if i send it by e-mail channel, but it didn't work with Messaging channel. How can i update a message's ticket with a public commentary?
I'm experiencing the same issue.
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Srinivas Gundeti
ticket created in zendesk with normal body, after ticket creation I am updating same ticket with html body, some data is erased from ticket. like address information. please can some one help. this is my java code.
StringBuffer downMsgHtml = new StringBuffer();
Comment commentHtml = new Comment();
if (siteDownList != null && siteDownList.size() > 0) {
OutageHistoryTicketsTable(downMsgHtml, siteDownList.get(0), urlMap);
if (downMsgHtml != null && downMsgHtml.length() > 0) {
commentHtml.setHtmlBody(downMsgHtml.toString());
commentHtml.setPublic(false);
createdTicket.setComment(commentHtml);
zd.updateTicket(createdTicket);
}
}
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Noly Maron Unson
Hi Rahul,
The agent then needs to manually select which agent they wish to use from the @mention auto-complete menu. I'm afraid it currently isn't possible to use this feature within API. I feel like this would be good to point out to our developers in our Product Feedback forums as a feature request that you would like to see in the future!
Hope this helps.
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rahul siddu
hi ,
how to tag or mention someone in internal comments of a ticket,while making a comment through api?
thanks
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Dane
The update endpoint will just use whatever value is in the payload from ShipStation API. Due to this, it's not directly possible.
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John
Hello experts! I have a ShipStation API to pull order info. In the response I had to add the extremely long USPS URL with the orderID variable. It pulls the tracking number but with all the url info. Is it possible to just have the tracking number only displayed as a hyperlink?
Thank you!
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Dane
It seems that you have already submitted for this concern. Please continue to work with our Support Team regarding this matter.
Cheers!
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