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Ricettario di progettazione email Zendesk

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Charles Nadeau

Zendesk Documentation Team

Data ultima modifica: 19 mar 2025

test_email_template.html

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      Charles Nadeau

      Thanks, Jacob. As I was developing this article, I cleaned up and revised the main article, Customizing your email notifications. One change I made in that article is add a new section called Customizing your email for multiple brands.

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      Jacob the Moderator

      1263082099389 This looks like an awesome resource for customizing notification emails! I wish I had this when I last went down that particular rabbit hole! 😁

       

      I want to call out another limitation not mentioned here. There is only a single HTML template, and while you can customize it to support multiple brands, the logic that controls which brand identity to show is only supported for Ticket-related email notifications. If you also have multiple branded Guide / Help Center instances, things like following notifications will not conform to the branding logic. 

      I wrote a post about this last year when I became aware of this: 
      Multi-brand support for Guide Email notifications.

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