New agent workspace, select reply box when changing between internal/external

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Tuomas Savonius

Data ultimo post: 12 mag 2021

Agents need to click on the reply box to activate it after changing between internal/external note. Before you could start writing immediately after clicking on the change. It would be better to autofocus right to text, after change.

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      Amisha Sharma

      Zendesk Product Manager

      Hello Tuomas Savonius - This issue has been fixed. Please let us know if otherwise. Thanks!

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