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How to setup Notification Emails based on Time of Day?

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vaibhav

Data ultimo post: 09 ago 2021

We work 24/7 and each agent has a specific roster.

Can I setup notification emails (for new tickets & replies to tickets I own) based on a predefined times schedule?

Like I need notification emails only during the hours I work.

Any thoughts?

Thanks

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    Cheeny Aban

    Zendesk Customer Care

    Hi Vaibhav,

    As of the moment, that is not yet possible through automation or triggers. As an alternative, you can create a personalized trigger to send you an email notification and turn off your calendar notification at a specific time of the day so you will not be notified of incoming emails.

     

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