Using two fields to confirm email address

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Danielle

Zendesk Luminary

Data ultimo post: 13 set 2021

I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and having a second field that could halt the user from submitting a ticket until the two fields match would be great. I have not yet found a solution to this in the native Zendesk environment, but it would save our agents a lot of time. 

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      Stephen Belleau

      Dave Dyson Sure, I agree that it still constitutes feedback that could one day be addressed natively. 

      In the meantime, I guess I'm more wondering how we can improve developer support in the Community. I expect use cases like this would be pretty easy for an experienced developer to help with. But where is the appropriate forum to get help for Guide solutions? Whether or not Eric Nelson's team wants to engage, surely us customers should have a place to help each other out with developer questions relating to Guide :D 

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      Dave Dyson

      Hey Sphen – 
       
      This is the best place for this feedback, since it's feedback on the ticketing system, even though it's true that subjects brought up here may ultimately find a solution in app form.

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      Stephen Belleau

      Nicole Saunders Eric Nelson 

      1. Curious - could this be addressed via developer support rather than product feedback? 
      2. If so, I'm not sure the best forum to redirect to. It doesn't fit in the three current Dev community forums: SDK/API/ZAF. Is it appropriate for General Troubleshooting Q&A? Opportunity for a new Dev community section for Guide?

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      Nicole Saunders

      Hi Rina - 

      It would be unusual for a product manager to respond to a thread with very few upvotes, much less  in a two month timeframe. That's just not how our product feedback process works. 

      As stated in the product feedback guidelines, our teams do read and track every post, but due to the volume of user engagement, product managers are unable to respond to every single feature request. Requests with a higher volume of votes and comments are more likely to receive engagement from the product teams. 

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      Rina

      Disappointing not to hear any update or feedback since 2 months have passed Zendesk Team

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      Rina

      100% agree with this. Those who mis-spelt their emails never receive our teams responses, and that causes a further influx of messages complaining that we didn't respond (when we have!).

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