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Web Widget Contact Form: Allow Regex, Date and Multi-select Fields



Data ultimo post: 21 ago 2019

Hi,

The contact form in the Web Widget doesn't allow for certain custom ticket fields. Regex fields, date fields and multi-select fields are not shown when using custom ticket fields with the Web Widget

There are three main problems with this inconsistency:

  • Tickets / ticket fields vary according to the channel used. (--> confusion situations for agents and end-users)
  • Mandatory information is not requested. (--> affects FCR)
  • Certain Forms are rendered meaningless due to lack of information

 

Would it please be possible to add this to your backlog?

 

Thanks in advance,

Kevin


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