Session from Classic Chat client (on our own app) closes after 1 minute of idle time

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Josine Pentin

Data ultimo post: 02 nov 2021

We have the chat client (https://developer.zendesk.com/api-reference/widget/introduction/) implemented on our own client mobile app, and the session closes after 1 minute of idle time. Any ideas on why? 

 

 

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      Tipene Hughes

      Thanks for the update, Josine!
       
      Can you take a look at this link and see if any of the scenarios are applicable in your situation?
       
      https://support.zendesk.com/hc/en-us/articles/4408836091034-When-do-chats-time-out-
       
      Thanks!
       
      Tipene

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      Josine Pentin

      Hi, Tipene.
      It is the active chat that is being timed out after an idle time of 1 minute.
      Thanks for your help.
      Josine

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      Tipene Hughes

      Hey Josine,
       
      Thanks for reaching out!
       
      Just to clarify, is it the agent session that is timing out after idle time i.e status being moved to away or invisible? Or is it an active chat that is being ended after an idle time of 1 minute?
       
      Thanks!
       
      Tipene

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