Answer Bot / Messaging - Insert Custom Links
Data ultimo post: 02 feb 2022
We want to be able to insert links into Flow Builder in a visually appealing way.
It would be great if there was either a way to format a link in the Bot Message (either with HTML or Markdown would be satisfactory as an editor would be quite complex). Or have a step option as a link where you can put the display name of the link and then the destination URL.
This would allow for some ways to direct people to third-party resources or other help centers. As a company that has 13 Help Centers and an Internal Knowledge Base, plus data repositories of working documents, and webinars happening consistently this would be a great way to incorporate some more advanced steps directing people to webinars, outside content, or even content within the community while remaining visually appealing.
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31 commenti
Ufficiale
Lisa Tam
Hey all, button links have been released.
You can now add button links to message steps and carousel in your answer flow so end users who click on the button can be redirected to an external link, such as a different knowledge base or another page within the current website. For more information, please visit this help centre article.
Thank you all for your feedback and patience. If you have any other feedback on this feature or the product, please continue to share it with us to help us improve our products.
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Shawna James
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Alan Pugh
Checking in on my request above from 2023. 1264158216949 any updates?
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Alan Pugh
Any update on this?
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Bonnie
The way links work in messaging is clunky and ugly. It's nice that they are editable in email now, but when can we expect to edit links in Messenger and not send the entire link? https://help.accruesavings.com/hc/en-us/articles/14558768213524?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxMTI4NDgwMCwidXNlcl9pZCI6MjE2NjYwNTQxMDIxNjQsInRpY2tldF9pZCI6NDU2NywiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE3MDQ2MzMyNzV9.8VJTkQJ4NGIG3ss0MCZG5kbaV1WpeqrwQXZxriDlpd8 for a help center link is way too long we should be able to shorten it How to request a refund.
There is no way for an agent to send the "buttons" during a chat, so once they are with a live agent, they cannot cleanly send the user any links, even to help center articles.
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Tim (inactive account)
1265061404790 they added something a couple of releases back. Have you tried that? It does the job for me.
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Ronit Gieske
This has been in queue for at least 5 years. Any updates Zendesk?
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Jeremy Watkin
I came to this article looking for a solution to shorten help center links that our agents share during messaging conversations. Even when we respond by email, the help center links with tracking information are obscenely long. Not sure button links help with that, right?
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Tim (inactive account)
1900815494724 the link to the help centre article is not working
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Tim (inactive account)
That is awesome Lisa! Thanks for the update
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Ufficiale
Lisa Tam
Hey all, button links have been released.
You can now add button links to message steps and carousel in your answer flow so end users who click on the button can be redirected to an external link, such as a different knowledge base or another page within the current website. For more information, please visit this help centre article.
Thank you all for your feedback and patience. If you have any other feedback on this feature or the product, please continue to share it with us to help us improve our products.
0
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