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Salesforce Integration - allow sync of text fields over 255 characters
Data ultimo post: 15 feb 2022
Feature Request Summary:
Allow sync of Zendesk text fields to Salesforce text fields with more than 255 characters.
Description/Use Cases:
In ZenDesk-Salesforce Integration, you can map a zendesk ticket field only to a simple Salesforce text field which is limited to 255 characters.
When we have a ticket with text longer than 255 characters, the integration fails and the ticket is not updated in Salesforce (the entire ticket, not only the specific text field with over than 255 characters).
We're also unable to limit the number of characters in Zendesk fields.
This functionality was available in the past, but stopped working for us on January-24-2022.
Business impact of limitation or missing feature:
This is critical for our business as we need our Salesforce environment to have accurate and complete tickets data from Zendesk.
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3 commenti
David Gillespie
Hi Chen Shemer!
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on September 12th at 5PM CDT for our PM Roundtable on our Salesforce integration.
It’ll be an open discussion on what is and isn’t working for you on with the Salesforce integration built by Zendesk. We're collecting feedback at the moment to help inform a new roadmap of improvements across the integration. So please bring those questions, concerns and use cases because we want to hear from you!
The link to register can be found here, we’d love to see you there.
Cheers,
David
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David Gillespie
Hi Everyone,
Following up on this thread after our PM Roundtable on the Salesforce Integration. Just wanted to stay another big thank you for providing feedback in this area.
In case you missed the PM Roundtable session, please find the deck, recording, and follow up article. Thank you again for your feedback!
Cheers,
David
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Shree Bellum
We have data recorded by our Sales & Onboarding teams, sorted in large text fields in Salesforce. It's really important that our Agents can see this data to provide the most tailored support. We'd love to have this data easily available for them in ZD without having to content switch or have another solution to view this data.
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