Multiple chat widgets under one account.

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Mike Cherchenko

Data ultimo post: 08 dic 2022

My current chat tool is being replaced by Zendesk chat, hopefully....

However, I would like to customize the appearance of the chat, bot, and messages depending on the placement of the chat widget.

For example, on my homepage or sales page, I would like to prompt customers to book a demo or answer sales-related injuries.

However, my existing clients who see the chat widget on a different platform should not see the same chat prompts as on the homepage.


I could do this with my current chat tool (Tawk.to) by having the ability to set up multiple chat widgets under one account.

Any possible solutions with Zendesk chat?

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      Marine

      Hi Mike!
       
      Indeed, widgets share a single Chat account.
      Natively speaking in Zendesk, you can create different web widgets if you use the multibrand function. This allows you to add and customize the widgets individually, per brand. 
      Here is an article where you can find more information about this: Web Widget (Classic) - Multiple brands.  
       
      Let me know if you have any questions!
       

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