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Update Help Center Taxonomy

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Christina hernandez

Data ultimo post: 26 mar 2024

So, we're in the process of completely re-doing our Help Center site hierarchy (categories and sections), as well as launching a brand new theme. I've created new categories and sections as drafts, but how do I move all my existing Zendesk articles into their new sections without disrupting my live Help Center? I don't see any information on how to restructure your Help Center taxonomy in preview or draft mode without modifying your production site. What's the easiest way to do this without APIs or developer resources? 

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    Tony

    Zendesk Customer Care

    Hi Christina,
     
    If you need to transfer articles between sections smoothly without relying on APIs or developer assistance, you can follow the standard procedure outlined here:
     
    https://support.zendesk.com/hc/en-us/articles/4408838163354-Moving-sections-and-articles-in-the-Help-Center
     
    You may also want to explore our Marketplace to see if there are any third-party tools available for this task.
     
    Best regards,

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