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Error occurs in some cases when attaching images in the Unity SDK

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Bogdan Bobkov

Data ultimo post: 25 set 2024

Hi guys,

We integrated the Zendesk SDK into our Unity project, but we've started encountering errors when trying to attach an image to a conversation. These issues occur in the following situations:

  • When using the Unity Editor
  • When trying to attach an image on a Galaxy A52 (Android 13) through Samsung Gallery
  • When the user has a weak internet connection

Could you help us resolve this issue?
 

E Curl error 3: URL rejected: Error
[ZendeskError]: Image to display is not available. Unable to open image viewer.

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    Amit Netanel

    Hi, this happens to our team as well. We get the same error (`Error Unity Curl error 3: URL rejected: Error`). We managed to reproduce this especially easily on the following devices:
    1. Galaxy S23 
    2. Galaxy S20 Ultra
    3. Galaxy S10 Plus

    No other errors or relevant logs were produced (we are running with `ZendeskLogger.SetEnabled(true);`).

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