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Winter '24/25 - Product Spotlight



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Jeremy Korman

Zendesk Product Marketing

Data ultimo post: 30 gen 2025

Hello Zendesk Users,

We're excited to highlight brand new capabilities that we've recently released.  In this edition, we have 5 demo videos covering:

  1. Copilot similar tickets: Help agents find similar tickets faster 
  2. Department spaces: Segment access to tickets by brand or department
  3. Performance overview dashboard for AI agents
  4. AI agents for voice: Automate voice support (Powered by PolyAI)
  5. Simultaneous chats for customers: Multi-conversation messaging

Check out all the videos on the YouTube playlist to see these capabilities in action 📹 🤓


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