Ricerche recenti
Nessuna ricerca recente
Having trouble enabling the Service catalog?
Zendesk Product Manager
Data ultimo post: 18 feb 2025
If you experience problems enabling the Service catalog on your account is may be because your account does not live up to one of the Eap participant requirements:
- Zendesk suite Growth or higher or Zendesk ES Suite Growth or higher plan (Service catalog will be made available for all ES plans ASAP)
- Enabled Guide/Help center or be able to to enable Guide/Help center
- Enabled Agent workspace (use Agent workspace and not legacy Support)
- Enabled or be able to enable custom objects v2 (not legacy custom objects)
- Not have depleted your custom objects limits as per the plan dependent limits
- Not have depleted your lookup fields limit of max 10 lookup relationship ticket fields.
- Not have created a custom object with the key service_catalog_item
Try and upgrade your plan and/or enable the necessary features (1-4) and try to enable the serviece catalog again.
If that does not work, check if your account violates requirements 5-7 and if so write a comment here below and we will try and help you ASAP.
0
0
0 commenti