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Having trouble enabling the Service catalog?

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Gorka Cardona-Lauridsen

Zendesk Product Manager

Data ultimo post: 18 feb 2025

If you experience problems enabling the Service catalog on your account is may be because your account does not live up to one of the Eap participant requirements:

 

  1. Zendesk suite Growth or higher or Zendesk ES Suite Growth or higher plan (Service catalog will be made available for all ES plans ASAP)
  2. Enabled Guide/Help center or be able to to enable Guide/Help center
  3. Enabled Agent workspace (use Agent workspace and not legacy Support)
  4. Enabled or be able to enable custom objects v2 (not legacy custom objects)
  5. Not have depleted your custom objects limits as per the plan dependent limits
  6. Not have depleted your lookup fields limit of max 10 lookup relationship ticket fields.
  7. Not have created a custom object with the key service_catalog_item

Try and upgrade your plan and/or enable the necessary features (1-4) and try to enable the serviece catalog again.

If that does not work, check if your account violates requirements 5-7 and if so write a comment here below and we will try and help you ASAP. 

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      Amie Brennan (SuccessCX)

      hey 1263082153329 I seem to be running into an issue with activating the service catalog on one of my brands. 

       

      Context: 

      • 2 existing brands
      • Service Catalog EAP is active on my account. 
      • I know there is a limitation that service catalog can only be active on 1 brand at a time at the moment. 

      Issue: 
       

      1. I can activate Service Catalog successfully on Brand A with a custom theme or the default Copenhagen theme. 
      2. When I deactivate SC on Brand A, and then go to Brand B and attempt to activate it on brand B, i'm getting a 400 error in the browser console.  I've tried both a custom theme and the default copenhagen theme on Brand B, however it still won't activate. 

      What's the issue happening here? The documentation for setting up the service catalog indicates you can pick which brand you activate it on in here.  So i'm q bit confused as to why I can't activate it on Brand B, when it's not activate on Brand A to start with? 

       

       

      Could you help me get this resolved? I'm a Zendesk partner and Brand B in my demo account is an internal help desk brand which I'd like to get this up and running on etc. :D

       

      Thanks in advance and look forward to hearing from you. 
       

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