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Cannot add comment for chat widget via API

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Nguyễn Hoàng

Data ultimo post: 05 mag 2025

Hi everyone,

I’m currently using the Zendesk API to add comments to tickets via the PUT /api/v2/tickets/{ticket_id} endpoint. The issue I’m facing is: when logged in as a customer service agent, I can see the comment (image 1), but when viewing as a customer, the comment doesn’t appear (image 2).

Does anyone know how to post a comment through the API so that it shows up in the chat widget for the customer?

Thanks for your help!

 

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      AntonMi

      The ticketing API won't work for messaging—customers don't see comments in their chats. You may use the Sunshine conversations API instead. 

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