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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Feature Request: Allow Omni Channel Routing to handle tickets created within the 'Zendesk Support' app (which are created as Channel 'Mobile')
      We use Omni Channel Routing to automatically route Email and Web Form tickets. It works well. However, Omni Channel Rout...

      Data ultimo post: 14 feb 2025 · Stuart French

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      SLA Violation Pre-Notification Feature
      SLA Violation Pre-Notification Feature : Before the SLA of the ticket assigned to Assignee is violated, an imminent SLA ...

      Data ultimo post: 06 feb 2025 · Eiley

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      PRODUCT FEEDBACK: Customizable CSAT Survey
      Hi Team, We use multiple brands in our instance and would like to be able to customize the customer satisfaction survey ...

      Data ultimo post: 22 gen 2025 · Nayden Penev

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      Product Feedback - Team Members Page
      The current Team Members page is much cleaner than the old one, but I'm sure you already understand it is missing some c...

      Data ultimo post: 06 nov 2023 · Matt Davis

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      BUG - AI ad in Admin Center won't go away
      I have encountered this across multiple machines, multiple formats, after wiping cache, etc - this message won't go away...

      Data ultimo post: 11 feb 2025 · mfg

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      Storage Needed tools and Enhancements
      I’m facing limitations that prevent me from resolving the storage issue effectively. For instance, when trying to manage...

      Data ultimo post: 13 set 2024 · Nizar Halaoui

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      Request for Creating Roles to Manage Team Members, API Usage, and Other Settings Management Permissions Apart from Administrator Role
      Dear Team, I hope this email finds you well. My name is Manabu Inose. I would like to address the following functional i...

      Data ultimo post: 22 feb 2024 · Manabu Inose

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      Feature request - Skills based routing as a trigger condition
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Data ultimo post: 11 feb 2025 · mfg

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      Provides all tab close
      Currently, we are using an program provided by Google Market. Zendesk itself needs to provide the ability to close all t...

      Data ultimo post: 02 ago 2024 · (A) Admin Genie

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      Product Feedback: Group members export
      Hello, It will be highly appreciated if an export can be added into groups (CSV for example) as recently it was required...

      Data ultimo post: 30 giu 2023 · Atanas Tomov

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