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Product Feedback: Group members export



Posted Jun 30, 2023

Hello,

It will be highly appreciated if an export can be added into groups (CSV for example) as recently it was required from us to export all members of a specific group and it appears that this is not possible.

For a large organization such as ours, it will be beneficial to have such an export as some groups can have dozens of members and it is not convenient to go through them one by one.

We would appreciate a build-in button solution rather than an API suggestion.

Thank you.


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Carl Joseph

Zendesk Product Manager

Thanks for the suggestion. I'll feed this back into the team and will include the idea as part of our review of export features.

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Hello,
 
The feedback says, export of groups is required as it is not easy to go through each team member profile when there's a considerably high number of group members, just wanted to understand what it means to "go through each team member" exactly, does the admin wants to add/remove groups members?
If that is the case, our recently launched the Bulk Manage groups feature would be helpful. The admin can now add upto a 100 team members to one or more groups and can also remove upto a 100 group members from multiple groups.
Read more about the feature here..
https://support.zendesk.com/hc/en-us/articles/8689751581850-Announcing-bulk-managing-team-members-group-membership
 
 
 

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