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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Agent group
      Is it possible to create dynamic agent groups in zendesk

      Data ultimo post: 08 nov 2021 · mithilesh kumar

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      Please consider adding items to be displayed in the monitoring log.
      Con risposta

      Feature Request Summary:

      I would like to see additional items displayed in the monitoring log (

      Data ultimo post: 07 dic 2021 · 小林正左子

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      Improve Team Members Filters
      The TeamMembers filters currently only contain two filters. "All Agents" and "Talk Agents" (at least in my version). How...

      Data ultimo post: 20 ott 2021 · Joshua Schnitzer

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      Export to CSV please
      As above. Would be very helpful to export a filtered list of users.

      Data ultimo post: 26 ott 2021 · Dan Ross

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      Guide admin abilities
      Perhaps I'm missing this, perhaps it's not available. Is there a way to restrict "Guide Admins" (users with "Can manage ...

      Data ultimo post: 19 feb 2020 · Michael Mader

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      New Team Members page nice but columns should include Role, other features
      Nice but columns should include Role. Should also be able to sort on any column. Would be great to be able to select whi...

      Data ultimo post: 23 set 2021 · Mark Szymanski

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      Preventing Admin Role Staff To Grant Other Staff As Admin
      We need to prevent admins to give other staff admin roles due to our security issues. Creating custom roles are not suit...

      Data ultimo post: 06 lug 2021 · Eski Admin Hesabı

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      Textbox to filter by Agent name
      Completata

      Feature Request Summary:

      There should be a filter line to filter the list of agents by their...

      Data ultimo post: 24 set 2021 · Josef Prandstetter

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      Managing agents' access to the phone line
      Hello Zendesk Team, I saw your recent changes in managing agents' access to the line. Even previously it was not straigh...

      Data ultimo post: 15 dic 2020 · Anna (Mintos)

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      Team members page - alerts for agents who haven't logged on for a while
      It would be handy if I could set an alert to me as the admin (or a specific group) and the Agent if they haven't used th...

      Data ultimo post: 11 nov 2021 · Mark Moran

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