@mention slack user functionality on Zendesk

Hey everyone! 👋

If you’ve ever wanted to get Zendesk mentions sent straight to Slack, we’ve just launched an app that does exactly that! No more missed comments or slow responses—everything goes right into your Slack channel.

Check it out on the marketplace if you’re interested: ZenMention 😊

Let me know if you have any feedback!

We would love to use this feature as well.  Have there been any advances?

i would love way to only notify slack users if they are mentioned in a zendesk ticket

+1 for us. Would really like this.

We need this please. Thanks

This would be totally helpful! Please do something about it 🙏

Any word on when this will roll out? Our team would love this!

Thanks!

Is there an update if this will be rolled out? Thank you!

Mohammad Shujaat If anyone else's slack starts with @mo such as @mowens and @moe both being in Slack, the integration won't know which one is being referenced so it won't connect. It has to be a unique display name. I would check if anyone else in your org has any mentions that start with @mo because you may need a more unique identifier like @mohammadshujaat vs @mo.

Hope that helps!

I was also unable to get the one-name @ mentions to work.  The workaround I found was:

• Go to the desired user's Slack profile by clicking on their name in a conversation
• Click the three dots icon on the right side about halfway down the profile pane
• Copy member ID
• Inside the side conversation in ZD, type <@member id>, replacing member id with the value you just copied (you need to include the angle brackets)

In practice, this is not very convenient at all if you need to mention a person just one time - it's faster just to open Slack and mention them directly in the thread.  We have certain people on Slack that need to get notified regularly about certain tickets (for instance, colleagues in sales and billing), so for those types people, you can set up a macro to open a new side conversation in Slack and mention them.  That way, you only need to do the above steps one time for each of those people.

Mohammad Shujaat perhaps the above will help in your case.