Make some Organisation fields uneditable to Agents

+1

+1.  A native functionality will be highly appreciated.

Is Zendesk working on this?

We need this feature too to minimize the time the agents need to search information.

This is not some really work intensive feature and i dont understand why - for the prices Zendesk is charging - the Feedback and the realisation for feature requests is like this.

What Zendesk is delivering here for the price they charge is unacceptable.

Next year we will reevalutate if the 4 figure amount we are paying to zendesk each month is justified in regards to the features offered. 

And to be honest at the moment things are not looking good for Zendesk.

Any update on this feature requirement?

Two years since this was raised? Any updates?

I would also like this to be based on 'entity type' as we have some organisation which are pushed into Zendesk from external systems - so making any changes in Zendesk will not be pushed back to our master data source.

But we have other organisation which users can edit.  

So ideally we could say if Organisation with field/attribute = xyz   set fields to read only
or Organisation with tag xyx  set fields to read only

Hi.

We are curious about the updates too.

Is there anything new? 

I hope this will affect user fields too.

Any updates on this functionality in general since October?

My team and I are interested in making a sidebar app to make some Organization/User fields read-only, however, this is impossible with the current Apps Support API. We noticed it's possible for Ticket Fields and would like the same functionality.

Hey all - thanks again for all your feedback on this. The good news is that we're currently in the discovery phase of something that could handle this use case. I don't have dates or anything to share yet as we're just embarking, but it is something we're looking into.

We also need this. The majority of our organization fields are pulled from Salesforce, and data synced from another system shouldn't be editable.

On the other hand, we have an 'Account Notes' text field where agents can leave important account notes, and that field should remain editable for all agents.