Using CCs as conditions for Triggers and Automations

Also jumping in to upvote this case. We're set up heavy with a big number of brands. Having the “Received at (cc)” condition would be very helpful.

upvote, def need this feature, I would use it immediately 

upvote = hoping it's not in production for 3+ years. 

Team this is a huge pain. 
Upvoting this. Most basic would just be to allow CC'd emails to add their tags onto tickets

Hey everyone, thank you for taking the time to provide us with this product feedback. We apologize for the delay on our end in providing you with a response to the feature request.

I work in managing our customer product feedback forums and have been in communication with the product team that owns this area. They noted the following: this is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

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Upvoting this as well as we receive emails of internally forwarded postboxes and would need a trigger based on the ccéd recipient. 

Upvoting this as well, most basic would just be to allow CC'd emails to add their tags onto tickets

Hello,

we also do need this feature.

We connected multiple e-mail addresses to Zendesk and routing them to a specific group with a specific prio by the condition "received at".

Unfortunately all the e-mails send TO a seller/sales person but with our Cutomer Service in CC are routed to the wrong group of agents in Zendesk.

We're having a lot of use cases within our 13 brands where customers sending something to the Customer Service in CC. All of these emails are currently falling out of routing triggers, making Zendesk useless.

Please add a feature to solve this.

We would very much like to create triggers based on CC email addresses.

Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get picked up by our normal email routing (which is based on Received At).

Upvoting as well as we have quite some trouble routing emails correctly due to the lack of this option