Add end-user as CC via Trigger or Automation

Is there a release date for this feature?

Has anyone thought of a workaround for this item?

Hey Philippe - 

This development is in progress. It wasn't for many of the early years of this thread, but it is currently being developed. 

Next year this thread celebrates its 10th anniversary. What else should I say, apart from being very, very disappointed?

Hi Wes - 

We have not been given a timeline for a Beta at this point, but we will update this thread whenever that becomes available. 

Reading through the thread, I really don't understand the challenges. The concept of the auto CC as I read here is based on an organization. You have users assigned to an organization. On any given ticket, if I start typing in the CC field, I already get a pre-populated field there and I can add, presumably, as many people as I want. Give me an option similar to a favorites-star next to people's names in the organization to automatically add them to a ticket and, viola` - done.

I'm not trying to be snarky here, but I don't even understand what "the problem of scale presented by the end-users data set" means... How would the fact that I have 20 users in an organization and five of them "starred" to get CC'd be a deal-breaker? How is that any different than if I add them by hand every time - or if I used one of the kludges presented with triggers and custom fields?

Do you have any idea of a beta timeline?

I hope this feature gets launched more quickly.

It's financially painful as well. We use CC to communicate to stakeholders per an SLA during escalations. WHEN an agent gets this wrong, it can cost us money and do real harm to a relationship. Now we have to rely on training and workarounds that all require an agent following a manual process to add the right people. Very lame. 

+1. Do we know when in 2018 this is coming?

We simply want all tickets logged by any member of a particular organisation to be CC'd to a specific account so that it generates an email to a distribution list. This should enable members of the organisation to reply to that email to update the ticket.

+1 from us as a service provider.  we should not require agent licenses for our end-users to be able to add them as a cc recipient.  the manual work for this action is unfortunately pretty painful