Submit Button not working

Hi,

 

finally today Zendesk develop a fix for that.

 

I hope it will not repeat again.

 

You can easy monitor if you change the Status i.e. from Open to Pending or On-Hold or Solved, then before the big "Submit as" button change to "Pending" or "On-Hold" or "Solved" even if it fails the update because of for example a trigger.

Now it will revert the button back to "Submit as Open" so you need to go by dropdown menu and select the right action to execute.

 

Thanks.

 

/Tobias

On Wednesday, February 5, from 10:00am-12:00pm CST, we'll have a special guest team of experts on hand to answer your questions about Support: Triggers and Email Workflows in your Zendesk Support instance for an AMA-style conversation!

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For your reference, customer Support answer:

 

"Thank you for taking the time to raise this with us. While we are aware of the problem and our Development team are already working hard to resolve this, your report really helps us understand the scope of the problem. I will go ahead and mark this ticket as an incident related to the original problem so that you will receive an update once the issue is resolved."

Brett - Community Manager 

When agents change the status, sometimes it does not actually apply. They have to completely refresh the tab to get it to work or alternatively use the arrow drop-down to select the status.

Hi Brett,

we also have this issue Back now

Hi Brett - Community Manager was there ever a solution to this? We're experiencing something similar. We do sync the status change of a ticket to an external source when we change the status.

It doesn't appear it happens consistently and only happens to a couple of people so far.