proxy client ip to ticket
投稿日時：2022年1月19日
Hello
in my app client call our server, then our server call zendesk server. ticket has always ip of our server.
How can I proxy headers or hidden params with user ip to zendesk?
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1
投稿日時：2022年1月19日
Hello
in my app client call our server, then our server call zendesk server. ticket has always ip of our server.
How can I proxy headers or hidden params with user ip to zendesk?
0
1件のコメント
Greg Katechis
Hi there! To do something like this, you would likely need to pass in a Forwarded header from your app and then save that as a custom field inside Zendesk. There won't be any way to change the actual IP on the ticket itself, as that would present a security issue.
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