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Unable to authenticate users through Messaging SDK with JWT

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Robert Lorentz

投稿日時：2023年4月18日

Hi,

Having troubles authenticating users with a JWT through the Mobile Android SDK. We're getting 401 Unauthorized response from the SDK.

We've followed the documentation and implemented the SDK version 2.9.0.
It has also worked before, but stopped working recently.

We're creating the JWT and validated it through jwt.io and all looks good. 

Would appreciate some help to debug this further

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      Eric Nelson

      Hey folks, 
       
      For auth related issues it's best to open up a support ticket so that we can take a closer look at your account.

      Thanks!

      0

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      Manuel Moreira

      Also having this problem but for the messaging web widget

      2

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      Robert Lorentz

      Tried these fixes without success:

      • Updating to latest SDK
      • Creating a new Android app in Zendesk with a new secret and channelKey
      • Added kid (app id) to JWT
      • Added jwtId to JWT
      • "End User Authentication" settings page is updated to enable JWT + Redirect to SSO as described in docs
      • external_id, iat, jid, name, email all added

      This is the JWT token format:

       

      {
        "email": "email@email.com",
        "external_id": "388948a1-f3a6-4937-a9e4-bf63c0f16574",
        "iat": 1681828371,
        "jti": "49170224-15e3-4b3e-a0fe-faaa08abae4d",
        "name": "Test Test",
      }

      1

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