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How to get ticket description data in Json format instead on plain text using ?
投稿日時：2023年10月13日
When we get ticket data using "api/v2/tickets/:ticket_id" we get the following JSON response in the description.
"description": "= ABC Business =\n\n== Get a Quote ==\n\nQuote Submitted \n\n== Entry Details ==\n\nNameJohn BrownPhone(123)\n888-999Emailabctest@gmail.comYear2011MakeFordModelTransit connect\nxlOrigin (Pickup City or Zipcode)43452Destination (Delivery City or\nZipcode)70555",
Is there any way to get this description data in JSON format instead of plain text?
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2件のコメント
Rajani Goyel
Thank you for the suggestions Amie Brennan.
I want to receive formatting data instead of HTML or plain text because our requirement is to fetch ticket descriptions and store them in the system database.
For example.
Name: John Brown,
Phone : (123) 888-999,
Email: abctest@gmail.com,
Year: 2011,
Make: Ford,
Model: Transit connect,
Origin (Pickup City or Zipcode): 43452
Destination (Delivery City or Zipcode): 70555
Than you.
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Amie Brennan
Heya,
You might need to use the ticket comments API which does allow you to pull the comment in HTML or plain text.
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/
Hope this helps. :)
Best,
Amie
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