Trigger is not accepting "notification_webhook" as action field parameter
投稿日時:2025年1月24日
Steps to reproduce
1. Create a webhook as listed here:
https://developer.zendesk.com/api-reference/webhooks/webhooks-api/webhooks/#create-or-clone-webhook
Setting “subscriptions” property as:
"subscriptions": [
"conditional_ticket_events"
],
2. Send a POST request to: https://my-subdomain.zendesk.com/api/v2/triggers
Create the body according to:
https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/#create-trigger
Set the action as suggested here to notify a webhook when trigger is fired:
The body remains as:
{
"trigger": {
"title": "Testing",
"description": "Test Trigger to Notify Webhook",
"actions": [
{
"field": "notification_webhook",
"value": [
"My Webhook ID",
"{\"ticket-title\": \"{{ticket.title}}\",\"test\": \"Sample\"}"
]
}
],
"conditions": {
"all": [
{
"field": "status",
"operator": "is",
"value": "new"
}
],
"any": []
}
}
}
Expected behavior:
Trigger is created succesfully
Current behavior:
I'm getting the following response:
{
"error": "RecordInvalid",
"description": "Record validation errors",
"details": {
"base": [
{
"description": "Invalid rule target: notification_webhook"
}
]
}
}
Am I doing something wrong?
0
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