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Trigger is not accepting "notification_webhook" as action field parameter
Posted Jan 24, 2025
Steps to reproduce
1. Create a webhook as listed here:
https://developer.zendesk.com/api-reference/webhooks/webhooks-api/webhooks/#create-or-clone-webhook
Setting “subscriptions” property as:
"subscriptions": [
"conditional_ticket_events"
],
2. Send a POST request to: https://my-subdomain.zendesk.com/api/v2/triggers
Create the body according to:
https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/#create-trigger
Set the action as suggested here to notify a webhook when trigger is fired:
The body remains as:
{
"trigger": {
"title": "Testing",
"description": "Test Trigger to Notify Webhook",
"actions": [
{
"field": "notification_webhook",
"value": [
"My Webhook ID",
"{\"ticket-title\": \"{{ticket.title}}\",\"test\": \"Sample\"}"
]
}
],
"conditions": {
"all": [
{
"field": "status",
"operator": "is",
"value": "new"
}
],
"any": []
}
}
}
Expected behavior:
Trigger is created succesfully
Current behavior:
I'm getting the following response:
{
"error": "RecordInvalid",
"description": "Record validation errors",
"details": {
"base": [
{
"description": "Invalid rule target: notification_webhook"
}
]
}
}
Am I doing something wrong?
0
4 comments
Christopher Kennedy
Can you check the webhook settings in Admin Center to make sure the webhook is active?
0
Mauricio Diaz
Hi Christopher.
Thanks for replying :^)
I follow that guide, but here:
"In Admin Center, click
Apps and integrations in the sidebar, then select Actions and webhooks > Webhooks."
After clicking on the admin center I could not find any “Actions and Webhooks” options. All the available options that appear are in the attached screenshot: apps_and_integration.png
Instead, I was able to check its status by listing my webhooks in API to confirm that it is active (attached picture: webhook.png)
0
Mauricio Diaz
I just noticed that I've got a Legacy plan (Essential). That explains why I'm not able to see those options when clicking on Apps and integrations.
Is this the reason why I'm getting that response when creating the trigger?
0
Christopher Kennedy
Thanks for the context. The plan level is an issue here for sure. Custom business rules are not available on the Legacy Support Essential plan. I recommend a plan upgrade to take advantage of this feature set.
0