Cryssa Bartels

Greg Katechis Thank you so much for the quick response! At this time we do not have the internal development resources. Could you please send a request to our organization's account team so we can move forward with discussing the scope of a project with the services team to complete this?

Our company utilizes ZenDesk to capture all P1s that occur within our organization. But we are facing a challenge with capturing ALL clients affected by a P1 issue in our reporting. Right now we utilize the standard Problem > Incident process, but not all of our clients reach out to us as they may not notice the service-affecting issue. But we still need a ticket to capture all of the clients affected by this issue in ZenDesk.

Is there a way to upload a file that includes the 100+ orgs affected by a P1 and have this file trigger a new incident ticket for each organization to link to one P1 problem ticket? Is there a simpler solution?

I've been told by Zendesk Support that there may be a solution with some custom coding?