最近の検索
最近の検索はありません

Support 1
参加日2022年3月28日
·
前回のアクティビティ2022年4月08日
フォロー中
0
フォロワー
0
合計アクティビティ
4
投票
0
受信登録
2
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ Support 1
Support 1さんがコメントを作成しました:
Hi Jarrad Test,
I'm trying to generate reports for my client's closed tickets, most probably the tickets have been archived and not able to find in View.
Thanks & regards,
Steven Yeoh
コメントを表示 · 投稿日時:2022年4月08日 · Support 1
0
フォロワー
0
投票
0
コメント
Support 1さんがコメントを作成しました:
Hello @... @... Matt @... @...,
I am encountered the same whereby not being able to see all closed tickets older than 120 days. Had tried a few suggestions below suggested by other community members.
a) View - customized the "view" with the following options, but no luck.
> Status less than closed
> Hours since closed less than 17520 (2 years)
b) View - not able to find the option Archive under the status option
c) Went to Explore and found out not able to customize own filters and dashboard panels. We have customer tickets added with tag upon received at Zendesk. So, we are planning to filter by specific customer tag to export the ticket details logged during a specific time frame such as 1-year time frame. Is there a way to customize the filters and dashboard panels in Explore?
Thanks & regards,
Steven Yeoh
コメントを表示 · 投稿日時:2022年3月28日 · Support 1
0
フォロワー
0
投票
0
コメント