最近の検索
最近の検索はありません
![A A's Avatar](https://support.zendesk.com/system/photos/5996462235546/avatar-1691073544.jpeg)
A A
参加日2023年7月14日
·
前回のアクティビティ2024年6月25日
フォロー中
0
フォロワー
0
合計アクティビティ
115
投票
72
受信登録
21
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ A A
A Aさんがコメントを作成しました:
+1
Winslow J If you read this article, you will see that basically any conversation that is not transferred to an agent is considered by Zendesk as an automated resolution. Even if a user just wrote “Hi” and then left, you will be charged $2 for it.
@Jeff Curran
It's June 24th and no one contacted us yet.
コメントを表示 · 投稿日時:2024年6月24日 · A A
0
フォロワー
1
投票
0
コメント
A Aさんがコメントを作成しました:
Jeff Curran Why do you think it's okay to tell a customer that in 2 months his subscription cost will increase by 300%?
コメントを表示 · 投稿日時:2024年5月22日 · A A
0
フォロワー
7
投票
0
コメント
A Aさんがコメントを作成しました:
My concerns so far are:
1. You're going to charge $1.5 per unresolved conversation where a client just left the conversation with a bot. I checked our data that's about 60% of all the “automated resolutions”. Unless a client confirms that his issue is resolved, it is not resolved and he probably just switched channels.
2. How do we determine in advance how many resolutions we will need during the month? We have big spikes in volume due to releases, bugs etc. Now instead of focusing on business operations, we will have to guess the quote of “automated resolutions” we need every month.
3. The current cost per conversation is extremely high. We work in South Asia and with current Zendesk rates, it will be 4 times cheaper to resolve a ticket via human than via Zendesk bot.
4. You should give the option to old clients to use the chatbot without paying for each conversation. You can exclude generative AI and all other “AI features” from it. But at least, for the money that we pay, we should be able to use a basic decision tree chatbot.
コメントを表示 · 投稿日時:2024年5月02日 · A A
0
フォロワー
22
投票
0
コメント
A Aさんがコメントを作成しました:
An agent can resolve 2000 tickets per month. If salary is $500, it would cost $500.
With Zendesk chatbot it would now cost $2600.
A $1.5 per conversation is viable only for the US/Europe. In our case, we will have to disable the chatbot and look for an alternative solution.
コメントを表示 · 投稿日時:2024年4月23日 · A A
0
フォロワー
2
投票
0
コメント
A Aさんがコメントを作成しました:
A resolved conversation is when the bot asks if the issue is resolved yes/no? If the client confirms that yes, it is resolved. Then it is resolved.
If a client just leaves a conversation, it doesn't mean that it is resolved. I'm surprised that you're going to charge $1.5 per such conversation.
コメントを表示 · 編集日時:2024年4月19日 · A A
0
フォロワー
3
投票
0
コメント
A Aさんがコメントを作成しました:
Hi Brandon! I appreciate your feedback.
Using a macro would still require a manual effort from the agent and I was looking for a way to automate it. I wonder if Zendesk could add a trigger when it sends email notification as part of continuous conversations. In this case, we could at least automatically change the status of the chat.
コメントを表示 · 投稿日時:2024年4月01日 · A A
0
フォロワー
0
投票
0
コメント
A Aさんが投稿を作成しました:
Hi there!
Can we set up the following flow?
If a user doesn't respond to the agent's message in the messaging channel for more than 10 minutes, send an auto message in chat to the user and move the chat status to pending.
We have enabled Continuous conversations but this feature only sends an email and has no option to auto-update the ticket status or send a message in chat.Now agents have to do it manually and it takes much time.
投稿日時:2024年3月26日 · A A
4
フォロワー
4
投票
2
コメント
A Aさんがコメントを作成しました:
You can add a clickable link as a user field. The problem, as I see it, is that you won't be able to show it in the Essentials card unless you're on the Enterprise plan.
That's a key feature, you need your agent to be able to click on the link to open the user in your internal CRM with minimum effort.
コメントを表示 · 編集日時:2024年3月25日 · A A
0
フォロワー
0
投票
0
コメント
A Aさんがコメントを作成しました:
Hi,
Is this article still up to date? Can we display the customer's email in agent workspace?
I refer to this announcement.
コメントを表示 · 投稿日時:2024年3月13日 · A A
0
フォロワー
0
投票
0
コメント
A Aさんがコメントを作成しました:
Yep, that's right. It would be just easier to select the required custom filed in flow builder. Then I wouldn't need to create all those triggers for each answer to update custom field ^_^
コメントを表示 · 投稿日時:2024年3月01日 · A A
0
フォロワー
0
投票
0
コメント