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Can I display the customer's email in Agent Workspace if I set up messaging authentication?



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Julio H

Zendesk Customer Care

Edited Apr 05, 2024


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Hi, 

Is this article still up to date? Can we display the customer's email in agent workspace?

I refer to this announcement.

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Destiny

Zendesk Customer Care

Hello Gennady,
 
I appreciate you getting in touch.
 
I gathered that you're inquiring about the currency of the article you linked, and you're seeking information on the possibility of displaying email addresses in the Agent workspace.
 
As of now, the information in the article remains current, and for security reasons, we do not show email addresses in the user profile. Could you please share the specific reasons you would find this feature useful? Your use case will help us understand your preference for having this capability.

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