How do I set a user's external ID?

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  • Sharon Franco


    If the organization external ID is incorrect, could this lead to the organization not populating when trying to link the end-user to the organization?

  • Jeff C
    Zendesk Customer Care

    Hello Sharon,

    Were you able to resolve this question? If not, allow me to provide my insights on this matter. This could definitely lead to data not populating as the organization and user profiles have different external IDs that can be set for.

    Please let us know if there are any other questions!

  • Sharon Franco

    Yes, I was able to chat with a support agent and resolve the issue. Thank you for following up.


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