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데이터 복제 기능을 갖춘 Premium 샌드박스 만들기

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Rob Stack

Zendesk Documentation Team

2025년 2월 26일에 편집됨

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      Samuel Bird

      I have a couple of massive issues with this feature as it stands, your SSO system has no way to be transferred over seamlessly. This means for a system such as ours where we have no Zendesk Logins only the SSO set-up that we cannot access the sandbox without going back and setting up Zendesk Authentication in prod which would break our security requirements. The other large issue is that you cannot access a prod version of the guide, the only reason I was going to use a sandbox was for in-development sections of our guide environment before launching them. 
      Frankly, as it stands with the amount of issues people have listed in the comments this feature hardly seems useful when it should be one of the most important ones you have.

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      Robert Bullen

      This is not a great feature set if it doesn't replicate the Guide. The thing that is most front facing for the customer can't be tested or structured before being pushed to production. 

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      Joey

      As suspected the documentation is lacking the clarification that ticket sharing fields are considered inactive fields and thus don't sync over.

      I mean, how can we embrace the whole deploying from Sandbox to Production if triggers are missing, without any clarification in the UI.

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      Christine Diego

      Hi Basyl,

      In both Standard and Premium Sandboxes customers should be able to enable a Help Center if the subscription allows it. Sandboxes get the production account’s subscription at creation time. If the customer created a Sandbox before purchasing Guide then you will need to recreate the sandbox. Note that only the subscription is copied. Nothing in terms of Guide(/Help Center) config/setup is copied.

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      Basyl Durnan

      I want to chime in about what a few others stated—no Guide replication. We have third-party integrations in our Guide and a preview isn't sufficent. So we are copying everything over manually to a sandbox environment.

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      Christine Diego

      Hi Joey,
       
      I would suggest to contact Zendesk Customer Support to further check your account. 

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      Joey

      It seems like ticket sharing triggers are not copied over, any other type of triggers that won't copy over to the sandbox?

      Prod: 378 - Sandbox: 347 = 31 missing triggers.

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      Francis Casino

      Bonjour Florian,
       
      Dans Zendesk, les ID de champ sont généralement uniques à chaque instance, y compris à la fois l’environnement de production et tout environnement sandbox ou test que vous pourriez avoir. Bien que les noms et configurations des champs puissent être similaires entre vos environnements de production et sandbox, les ID réels attribués à ces champs sont distincts.

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      Florian MARTIN

      Bonjour, est-ce que les IDs des champs sont également identiques ?

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      Hiedi Kysther

      Hi Chuck Hemesath

      Investigating this kind of issue requires reviewing our logs. So, in order for us to assist you further - I have created a ticket on your behalf. One of our advocates will reach out to you to further assist you on this. 

      Have a great day! 

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