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Zendesk Team

2025년 4월 17일에 편집됨

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      Christine Diego

      Hi Becky, 
       
      You can set the filter and add a bookmark on the report. Bookmarks make it easy for multiple people to use the same dashboard with different filter settings. You can check this article for details Creating a dashboard bookmark.

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      Becky cheng

      Hi Zendesk team,

      Request: I need to receive weekly report automatically. 

      Action: I set up a dashboard with classic version and I have scheduled it every day for testing. But the report I got could not meet my request. Because the report could not calculate the period from last Monday to last Sunday, but calculates the whole period(several years) to me. Even if i select the right period before setting schedule. 

      Questions: How can I solve this issue? Can report calculate the period automaticlly?

      Thanks.

      Becky

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      Ronja Sindek

      Thank you, I have found the metric. But unfortunately I was not able to make a query from it that shows me this list smartly.
      Also with the JSON export we didn't get the desired result to get an overview how many users have a login. Even if this was not the explanation for this use case, we hoped to find out just that. Or is there another solution for this?

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      Dave Dyson

      Hi Ronja, you'll find "Time since user login" in the metrics of the Tickets dataset. Hope that helps!

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      Ronja Sindek

      Could you explain the third variant in more detail?
      In which dataset are the "Time since user login metrics" ?

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